FAQs

📦 1. When will my order ship?

Orders are processed within 1–3 business days. You’ll receive a confirmation email with a tracking number once your order is shipped.

🚚 2. How long does shipping take?

  • Standard shipping: 4–8 business days

  • Express shipping: 2–4 business days

  • International shipping: 7–15 business days (varies by location)

Note: Delivery times may be affected by customs or seasonal delays.

💳 3. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and other secure payment options shown at checkout.

🔁 4. Can I return or exchange a product?

We accept returns of unused, unopened products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns of used or opened cosmetic items.
See our Refund Policy for full details.

🧴 5. Are your products cruelty-free?

Yes! Lubuscis is proudly cruelty-free. We do not test on animals, and our suppliers must meet the same standards.

🧳 6. Do you ship internationally?

Yes, we do! International shipping rates and delivery times vary depending on your location. Additional customs fees may apply.

📨 7. How do I contact customer service?

You can reach us anytime at:
📧 support@lubuscis.com
We aim to respond within 24–48 business hours.

🎁 8. Do you offer gift packaging?

Yes! We offer optional gift packaging during checkout — perfect for birthdays, holidays, or beauty lovers.

❌9. How can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at support@lubuscis.com with your order number and the reason for cancellation.

We can cancel your order only if it hasn’t been processed or shipped yet. Once your order has been packed or dispatched, it can no longer be canceled — but you may be eligible for a return (see our Refund Policy).

🔒10. How do you protect my personal information?

At Lubuscis Cosmetics, your privacy and security are our top priority.

We protect your personal information by using:

  • SSL encryption to secure data during checkout and account logins

  • Secure payment processors (we never store your credit card details)

  • Firewalls and system monitoring to prevent unauthorized access

  • Strict data access controls — only authorized team members can view sensitive info

We also follow industry standards and privacy laws to ensure your data is used responsibly and stored safely.

You can read more in our Privacy Policy or contact us at support@lubuscis.com with any questions.