Refund Policies

Last Update: [06/17/2025]

At Lubuscis, customer satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The item must be unused, unopened, and in its original packaging

Your return request must be made within 18 days of receiving your order

Proof of purchase (e.g., order number or receipt) is required

Due to hygiene and safety reasons, we do not accept returns or refunds on opened or used cosmetic products, unless the item was damaged or defective upon arrival.

2. Non-Refundable Items

We do not offer refunds on:

Opened or used products

Sale or clearance items

Gift cards

Items returned after the 14-day window

Personalized or customized products

3. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

Include photos of the item, packaging, and a description of the issue

We will offer a replacement or full refund based on the situation

4. How to Request a Refund

Please email us at support@lubuscis.com with the following:

Your full name and order number

The reason for your return

Clear photos (if the product is damaged or incorrect)

Once we review your request, we will provide return instructions if applicable.

5. Refund Processing Time

Once your return is received and inspected:

We will notify you by email of the status

If approved, your refund will be processed within 5–10 business days

The refund will be issued to your original method of payment

Please note: We are not responsible for return shipping costs unless the item is damaged or defective.

6. Need Help?

If you have any questions or need assistance, don’t hesitate to reach out:
📧 support@lubuscis.com